At checkout, you'll find delivery options and costs on our website. After selecting your preferred option, your order will be delivered on the chosen date or within the specified period. Delivery dates provided are estimates unless a specific date is agreed upon. We aim to fulfill orders within the agreed period, but any delays will be promptly communicated via email.

While we make an effort to consolidate deliveries whenever feasible, it's important to note that certain items may be dispatched from different warehouses. As a result, there is a chance that deliveries may arrive separately.

To cancel your order, or to contact us for any returns query please email us at supporterrelations@mind.org.uk. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
We cannot offer returns on sale items or gift cards.

We publish a limited amount of our content as printed booklets and leaflets. To see our full range of online information resources by topic, visit our A-Z of mental health.

If your order has not arrived, or is significantly delayed, please get in touch with publications@mind.org.uk, and we will be able to provide a replacement or refund.

If your organisation is unable to pay by card, please contact us at publications@mind.org.uk as we may be able to facilitate an invoice for orders over £50.

Some of our online information resources are published in Welsh. You can find our full range of Welsh resources on our website. We also have a very limited selection of other translated resources. Please contact us at publications@mind.org.uk with your enquiry.